Frequently Asked Questions
Answers to your most frequently asked questions.
Q: Who do I contact for advice on use of, or to log an issue experienced on this web portal?
A: Please contact either by phone or Service Request the HADES Service Centre (HSC) who will attend to your query.
Contact details are found here
Q: How do I register access to make Service Requests?
A: Visit the Service Requests page and click Request Access to this System which will open an email template pre-addressed to our HSC. Please enter including the name of the main HADES site you are based/want to make a request for and send that email from your primary e-mail account.
Q: How do I register for access to the Management Information and collaboration area of the portal?
A: Please contact either by phone or Service Request the HADES Service Centre (HSC) who will attend to your query.
Contact details are found here
Q: I have logged a Self Service Web Request; do I have to keep a record of my reference number?
A: It is easier for the HSC agents and or responding Babcock delivery team on site to track your request, if you have the unique reference number given to you on the phone or via the Web Portal. This should be confirmed to you by e-mail if you have registered an account or provided to you when logging a request over the phone. It is advisable to retain this reference number and it will speed the process up if you have any queries or complaints.
Q: How do I submit ideas or suggestions into the business for consideration?
A: Please complete and submit an “Idea Generation card”, found here